Apple - Support - Most Recent

Aperture: Drop-shadows may turn solid black Special Occasion book

Fri, 20 Nov 2009 22:43:35 GMT

Drop-shadows in the Special Occasion book are solid black in the PDF preview created when you buy or print the book. The drop-shadows will be solid black in purchased books using the Special Occasion theme.

iTunes Store: How to write a review

Fri, 20 Nov 2009 21:27:12 GMT

As an iTunes Store customer, you can write reviews on items that you have purchased or are familiar with, such as albums, movies, or Apps.

iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental

Fri, 20 Nov 2009 20:38:16 GMT

You may experience an error message 3001, -42110, or 5103 when downloading a movie rental from the iTunes Store.

Mac mini (Early 2009) and Mac mini (Late 2009): External Ports and Connectors

Fri, 20 Nov 2009 18:18:40 GMT

Learn about the external ports and connectors on your Mac mini (Early 2009) and Mac mini (Late 2009) computers. All ports and connectors discussed in this document are located on the Input/Output (I/O) panel on the back of the computer.

Trouble installing iTunes or QuickTime for Windows

Fri, 20 Nov 2009 17:40:04 GMT

If you are having trouble installing iTunes or QuickTime for Windows, follow the troubleshooting suggestions described in this article.

iTunes for Windows: May quit unexpectedly when playing protected content from iTunes Store

Fri, 20 Nov 2009 15:46:57 GMT

If iTunes unexpectedly quits when playing protected audio or video files from the iTunes Store, check your computer to see if BitDefender Internet Security 2010 software is installed. If it is, follow the steps below to troubleshoot the issue.

How to use your iPod to move your music to a new computer

Fri, 20 Nov 2009 15:10:17 GMT

Got a new computer and want to move your entire iTunes library? With iTunes 8 or later there is a backup feature that will archive your entire library to CD or DVD, including ratings and playcounts, which can be moved to another computer. If you are interested in moving your library using this method click, here. Home Sharing in iTunes 9 is another option that enables you to move your iTunes library. You can stream and transfer music, videos, and more with up to five other computers on your local network with no need to burn discs; click here to learn how. If you do not have access to a CD or DVD burner then there is another option if you own an iPod. Because your iPod contains a high-capacity drive, you can use it to move all your music from your old computer to the new one (however, this document does not apply to iPod touch). Note: While you can use the Transfer Purchases from iPod option under the File menu to copy iTunes Store purchases from the iPod to another computer, you can't transfer songs from other sources from the iPod library to iTunes, so you'll need to follow the steps below to use iPod as a hard disk to transfer music files from one computer to another. This process will require the use of iTunes 7 or later on all computers. Any computers running iTunes 6 or earlier will need to be updated to follow these steps. Download the latest version of iTunes here. Once you have the files transferred, you'll need to authorize any iTunes Store content. If you won't be using your old computer, you'll want to deauthorize it. Important: Windows operating systems don't recognize Mac OS-formatted disks (HFS or HFS Plus formats), so you can't use a Mac-formatted iPod to move your music to a Windows PC. See "iPod: How to determine iPod's hard disk format" if you're not sure what format your iPod is.

Apple Wireless Keyboard (2009): Windows does not recognize some special key functions when using Boot Camp

Thu, 19 Nov 2009 21:44:19 GMT

When you use an Apple Wireless Keyboard (2009) with Microsoft Windows XP or Vista and Boot Camp 3.0, which ships with Mac OS X v10.6 Snow Leopard, or Boot Camp 2.1, which shipped with Mac OS X v10.5 Leopard, the following keys may not be recognized: brightness controls, volume controls, Eject key, and the Control-Alt-Delete key combination.

Apple Magic Mouse: Vertical scrolling and swiping do not work with Microsoft Windows using Boot Camp

Thu, 19 Nov 2009 21:42:29 GMT

When using an Apple Magic Mouse with Microsoft Windows XP or Vista, vertical scrolling and two-finger swiping may not work.

iMovie ’09: Camcorder Support

Thu, 19 Nov 2009 21:35:39 GMT

iMovie '09 is designed to work with a wide range of digital video devices and formats, including tape-based and the latest tapeless camcorders that record to flash memory, a hard disk drive, or DVD media. The following information is provided for your general reference. Tape-based Camcorder Support Tapeless Camcorder Support Other Tapeless Device Support Known Compatibility Issues Disclaimer Apple iPhone 3GS and iPod nano (5th generation) iMovie '09 works with video captured from iPhone 3GS and iPod nano (5th generation). Clips from iPhone can be accessed in iMovie after they are imported into iPhoto. Video clips from the iPod nano are imported using the "Import from Camera" selection in the File Menu. More information on importing from the iPod nano can be found here.

About QuickTime 7.6.5

Thu, 19 Nov 2009 21:12:36 GMT

QuickTime 7.6.5 is a Windows-only release that increases reliability and improves compatibility.

About Server Admin Tools 10.6.2

Thu, 19 Nov 2009 21:07:57 GMT

Server Admin Tools 10.6.2 contain remote administration tools, documentation, and utilities that you can install on a Mac other than your server. This version requires Mac OS X v10.6.2 and is required to administer Mac OS X Server version 10.6.2 remotely. The Server Admin Tools 10.6.2 are available as an automatic Software Update for Macs running Mac OS X v10.6.2 with version 10.6 or later of the Server Admin Tools already installed, and as a manual download from Apple Support Downloads. Important: If you have moved any of the Server Admin Tools out of their original locations (inside /Applications/Server/), the update may continue to appear in Software Update even after you have installed it. Return the Server Admin Tools to their original location before using Software Update, or remove any duplicate copies of the Server Admin Tools.

Mac OS X Server v10.6: Software updates not visible to clients if they aren't completely downloaded

Thu, 19 Nov 2009 20:21:04 GMT

The Mac OS X Server v10.6 Software Update service will not enable software updates that aren't completely downloaded, or updates where the stored status of the update is incomplete. This issue can be caused by an interrupted download or if there are communications issues between the local network and the Apple Software Update servers. Server Admin shows an exclamation point next to the update and the update cannot be enabled via Server Admin. You may see messages such as the following in the /var/log/swupd/swupd_syncd_log: (time stamp) suserver.example.com swupd_syncd[12345] : ignored invalid download request for product zzz061-4047, current state = PleaseMirror Note: "zzz061-4047" in the message above is the product-id of the update that will need to corrected by the resolution procedure below.

iDVD: Setting Encoding preferences

Thu, 19 Nov 2009 19:29:55 GMT

The Encoding settings and DVD Type setting in iDVD Preferences > Projects sets the default setting for new projects. It does not alter the current project you are editing, or projects you may have previously created.

iPhone and iPod touch: Home screen icons are magnified or large

Thu, 19 Nov 2009 16:53:44 GMT

If the icons on your Home screen appear too large, the zoom feature may be enabled on your device. Follow the instructions in this article to disable this feature. Note: Accessibility options, including zoom, are only available on iPhone 3GS and iPod touch 32GB/64GB (Late 2009).

iMovie '09: Referenced videos from iPhoto Library not displayed in iMovie Event Library

Wed, 18 Nov 2009 22:36:02 GMT

If you change the Advanced Importing preferences in iPhoto so that the checkbox labeled "Copy items to the iPhoto Library" is deselected, movies you import into iPhoto after that change will not appear in iMovie. Note: This issue only occurs with referenced movies that are imported to iPhoto while using iMovie '09 (version 8.0.5). Referenced movies which have been imported into iPhoto and accessed in iMovie prior to iMovie '09 (version 8.0.5), will still appear in iMovie '09 (version 8.0.5)

iPhoto, Aperture: Warning icon when ordering photo products

Wed, 18 Nov 2009 22:32:35 GMT

You may notice a warning icon (an exclamation point inside of a yellow triangle) appears next to pictures when the resolution may be too low for a quality print at a given size, or next to a text caption when text overruns the border.

iPhone OS: Exchange ActiveSync Account Quick Setup Guide

Wed, 18 Nov 2009 22:30:54 GMT

This article explains how to quickly create an Exchange ActiveSync account on your iPhone or iPod touch.

iPhone and iPod touch: How to change the language when it's set to one you don't understand

Wed, 18 Nov 2009 21:37:29 GMT

If your iPhone or iPod touch is not set to your preferred language, please make sure you have completed the setup in iTunes. This document explains how to change your language settings on the device if you need to—because you have completed the setup in iTunes and the language is still incorrect, or you have accidentally changed the language on the device to one you don't understand.

About the LED Cinema Display iSight Camera Firmware Update 1.0

Wed, 18 Nov 2009 21:23:56 GMT

This firmware update addresses an issue with the built-in iSight camera on the LED Cinema Display where the camera may not be recognized by some applications.

iTunes: About the Add to Library, Import, and Convert functions

Wed, 18 Nov 2009 19:58:35 GMT

iTunes uses the terms Add to Library, Import, and Convert to describe different iTunes functions. Here's what these functions do:

Jampacks: Repeated request to install Rosetta when installing Jampacks

Wed, 18 Nov 2009 19:31:02 GMT

When installing Jampacks on Mac OS X v10.6, you may be repeatedly prompted to install Rosetta but the installation never completes. When this happens there may be multiple Software Update icons in the Dock.

iPhone OS 3.0: Restoring a missing Camera application

Wed, 18 Nov 2009 18:37:04 GMT

If your iPhone is missing the Camera application, it was likely disabled by your site administrator for security reasons. This article explains how to enable it again.

Mac OS X 10.6 Snow Leopard: The AirPort status menu (AirPort Menu Extra) FAQ

Wed, 18 Nov 2009 17:55:30 GMT

You can display the status of your AirPort connection in the menu bar. You can use the AirPort status menu to switch between AirPort networks, turn your AirPort Card on or off, open Network preferences, or create a computer-to-computer network.

Mac OS X v10.6: Character Viewer / Keyboard Viewer appears with authentication dialogs or Fast User Switching dialogs

Wed, 18 Nov 2009 17:55:12 GMT

Character Viewer or Keyboard Viewer may keep appearing with authentication or Fast User Switching dialogs in Mac OS X v10.6.

MobileMe: "iDisk full" error

Wed, 18 Nov 2009 15:48:51 GMT

You may occasionally receive an error message about disk space when you are using your MobileMe account - for example, when trying to copy files to your iDisk you might see: "The operation cannot be completed because the disk is full." When using MobileMe Sync you might see: "MobileMe Sync Error: Unable to complete sync. Your iDisk is almost full." When using iWeb to publish to MobileMe, you might see: "Publish Error: Your iDisk is full." When using Backup to back up to your iDisk, you might see: "Backup failed: There is not enough free space at the destination for the backup." In some cases, you may receive different errors than those mentioned above. Keep in mind that iDisk is the backbone of many MobileMe services. iDisk is where the application support information for your published pages, Galleries, Sync data and much more are stored, in addition to being a tool to store and share standard documents and files on the Internet. In general, if you are having a problem interacting with any MobileMe Service besides MobileMe Mail, it's always a good idea to make sure you have space available on your iDisk.

Apple TV: Depending on my country, what content can I buy or rent from the iTunes Store?

Tue, 17 Nov 2009 23:59:38 GMT

If you need help figuring out what kind of content you can buy from the iTunes Store for your Apple TV, see below for a list of countries where an iTunes Store is available and what types of content is available in those countries. Note: High-definition content is not available in all regions. If an item is available in high-definition, you'll see an HD logo.

iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

Tue, 17 Nov 2009 23:49:48 GMT

If an iPhone or iPod touch is not recognized in iTunes on Windows, the Apple Mobile Device Service (AMDS) may need to be restarted. If AMDS cannot be restarted, you may need to remove and reinstall the service. This document is for Windows XP, Windows Vista, and Windows 7. If you have a Mac, follow the steps in this document.