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<title>Apple - Support - Most Popular  - iTunes</title>
<link>http://www.apple.com/support/</link>
<description>Apple - Support - Most Popular - Apple Inc.</description>
<language>en-us</language>
<copyright>Copyright 2009 Apple Inc.</copyright>
<ttl>1440</ttl>
<pubDate>Sun, 05 Jul 2009 16:09:48 GMT</pubDate>
<category>Apple</category>
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	<item>
	<title><![CDATA[About the security content of iTunes 8.2]]></title>
	<description>Release date: Wed, 27 May 2009 20:43:00 GMT</description>
	<link>http://support.apple.com/kb/HT3592</link>
	<content:encoded><![CDATA[This document describes the security content of iTunes 8.2.
For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website.
For information about the Apple Product Security PGP Key, see &quot;How to use the Apple Product Security PGP Key.&quot;
Where possible, CVE IDs are used to reference the vulnerabilities for further information.
To learn about other Security Updates, see &quot;Apple Security Updates.&quot;]]></content:encoded>
	<pubDate>Tue, 02 Jun 2009 18:36:40 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3592</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[Calendar sync error message for iPhone or iPod touch after updating to iTunes 8.1]]></title>
	<description>Release date: Fri, 13 Mar 2009 20:28:00 GMT</description>
	<link>http://support.apple.com/kb/TS2654</link>
	<content:encoded><![CDATA[After updating to iTunes 8.1, syncing iPhone or iPod touch may result in a calendar sync error being displayed:

    &quot;iTunes could not sync calendars to the iPhone &quot;iPhone name&quot; because an error occurred while merging data.&quot;
    &nbsp;
    &quot;iTunes could not sync calendars to the iPhone &quot;iPhone name&quot; because an error occurred while sending data from the iPhone.&quot;

or

    &quot;iTunes could not sync calendars to the iPod touch &quot;iPod name&quot; because an error occurred while merging data.&quot;
    &nbsp;
    &quot;iTunes could not sync calendars to the iPod touch &quot;iPod name&quot; because an error occurred while sending data from the iPod touch.&quot;
]]></content:encoded>
	<pubDate>Tue, 14 Apr 2009 14:56:22 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2654</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iTunes: "Backup could not be saved on the computer" error message]]></title>
	<description>Release date: Thu, 15 Jan 2009 20:15:00 GMT</description>
	<link>http://support.apple.com/kb/TS2529</link>
	<content:encoded><![CDATA[When attempting to create an iPhone/iPod touch backup, iTunes may report the error message &quot;iTunes could not back up iPhone because the backup could not be saved on the computer.&quot;&nbsp;
]]></content:encoded>
	<pubDate>Thu, 29 Jan 2009 23:49:40 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2529</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iTunes: About unsupported third-party digital media players]]></title>
	<description>Release date: Tue, 16 Jun 2009 21:05:00 GMT</description>
	<link>http://support.apple.com/kb/HT3642</link>
	<content:encoded><![CDATA[This article is about iTunes and unsupported third-party digital media players.]]></content:encoded>
	<pubDate>Tue, 16 Jun 2009 22:10:07 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3642</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[What to do if your application doesn't work with iPhone 3.0 Software Update]]></title>
	<description>Release date: Thu, 28 May 2009 23:50:00 GMT</description>
	<link>http://support.apple.com/kb/TS2779</link>
	<content:encoded><![CDATA[An application purchased from the App Store may no longer work as expected after updating to&nbsp;iPhone OS 3.0 or later.]]></content:encoded>
	<pubDate>Fri, 19 Jun 2009 13:54:08 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2779</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iPhone: Improve backup and restore times by reducing iPhone Camera Roll]]></title>
	<description>Release date: Mon, 01 Jun 2009 19:44:00 GMT</description>
	<link>http://support.apple.com/kb/HT3603</link>
	<content:encoded><![CDATA[Pictures and screenshots taken with the iPhone are stored on the Camera Roll. When you sync or perform a restore, iTunes creates a backup the contents of your iPhone, including the Camera Roll. The more pictures or other multimedia files that are on the Camera Roll, the longer a backup or restore will take.
Improve backup and restore times by regularly importing the contents of your Camera Roll, and then sync that content back to the iPhone.]]></content:encoded>
	<pubDate>Wed, 10 Jun 2009 23:52:48 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3603</guid>
	</item>











	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iTunes reports error 8248 when downloading purchased content]]></title>
	<description>Release date: Fri, 20 Feb 2009 02:53:00 GMT</description>
	<link>http://support.apple.com/kb/TS2615</link>
	<content:encoded><![CDATA[&nbsp;When downloading content from the iTunes Store, your download may stop with the following message:
 &nbsp;&quot;An unknown error occurred (8248)&quot;]]></content:encoded>
	<pubDate>Thu, 26 Feb 2009 16:33:41 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2615</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA["Unable to load data class information from sync services" alert message in iTunes 8 for Windows]]></title>
	<description>Release date: Thu, 02 Apr 2009 20:29:00 GMT</description>
	<link>http://support.apple.com/kb/TS2690</link>
	<content:encoded><![CDATA[You may see the following message in iTunes 8 when connecting an iPhone or iPod touch to your Windows computer or when trying to sync with your device:
&quot;iTunes was unable to load data class information from sync services&quot;]]></content:encoded>
	<pubDate>Fri, 26 Jun 2009 22:41:29 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2690</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[About the security content of iTunes 8.1]]></title>
	<description>Release date: Mon, 09 Mar 2009 17:39:00 GMT</description>
	<link>http://support.apple.com/kb/HT3487</link>
	<content:encoded><![CDATA[This document describes the security content of iTunes 8.1.
For the protection of our customers, Apple does not disclose, discuss, or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. To learn more about Apple Product Security, see the Apple Product Security website.
For information about the Apple Product Security PGP Key, see &quot;How to use the Apple Product Security PGP Key.&quot;
Where possible, CVE IDs are used to reference the vulnerabilities for further information.
To learn about other Security Updates, see &quot;Apple Security Updates.&quot;]]></content:encoded>
	<pubDate>Thu, 12 Mar 2009 01:00:35 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3487</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[Unknown error alert message when connecting to the iTunes Store]]></title>
	<description>Release date: Thu, 14 May 2009 16:33:00 GMT</description>
	<link>http://support.apple.com/kb/TS2753</link>
	<content:encoded><![CDATA[When you try to connect to the iTunes Store you may recieve the alert message &quot;We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later&quot;.]]></content:encoded>
	<pubDate>Mon, 01 Jun 2009 21:53:50 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2753</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[Using Network Diagnostics to troubleshoot iTunes store connection issues]]></title>
	<description>Release date: Mon, 23 Mar 2009 17:58:00 GMT</description>
	<link>http://support.apple.com/kb/HT3501</link>
	<content:encoded><![CDATA[If you're experiencing difficulties connecting to the iTunes Store, you may have a newtork connection issue. Network Diagnostics is a built-in tool in iTunes for Windows designed to identify and troubleshoot network access issues. In this article, learn how to read your Network Diagnostic results so that you can troubleshoot your iTunes Store connection issues.
Note:&nbsp;Before you begin, install the latest version of iTunes and Quicktime to ensure that iTunes works properly.
&nbsp;
&nbsp;
]]></content:encoded>
	<pubDate>Tue, 26 May 2009 20:30:09 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3501</guid>
	</item>
















	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iTunes creates an empty library file in Windows]]></title>
	<description>Release date: Thu, 23 Apr 2009 15:44:00 GMT</description>
	<link>http://support.apple.com/kb/TS2715</link>
	<content:encoded><![CDATA[Some file scanning software products that are not made by Apple, such as the Sony VAIO Entertainment Platform, may damage your iTunes library.&nbsp; If the library becomes damaged, iTunes may create a new, empty library.&nbsp;
Although the library appears empty, the media files should still be in their original locations.&nbsp; By default, this would be the iTunes Music folder. For more information on iTunes files and folders, please refer to the following articles: What are the iTunes library files? and Where iTunes for Windows stores your audio files.]]></content:encoded>
	<pubDate>Fri, 08 May 2009 21:24:26 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2715</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[Configuring firewalls on Windows for use with Apple TV]]></title>
	<description>Release date: Tue, 14 Apr 2009 16:43:00 GMT</description>
	<link>http://support.apple.com/kb/TS2709</link>
	<content:encoded><![CDATA[Once you have synced or paired the Apple TV to your PC to establish a syncing or streaming connection, iTunes may say &quot;The Apple TV [Name] is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689.&quot;
]]></content:encoded>
	<pubDate>Fri, 15 May 2009 20:28:56 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2709</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iTunes: Adding or modifying information about songs]]></title>
	<description>Release date: Thu, 15 Jan 2009 22:21:00 GMT</description>
	<link>http://support.apple.com/kb/TS2530</link>
	<content:encoded><![CDATA[For songs you have imported from CD, iTunes will download the factual information about each song from the Gracenote service. The factual information can include the song name, artist, album, year, track number, disc number, and more. In some instances, no information, partial, or incorrect information may be downloaded. You can also add additional information to each song, such as a comment or description. You can also add to or change this information for items purchased from the iTunes Store.]]></content:encoded>
	<pubDate>Mon, 02 Feb 2009 19:08:38 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2530</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iPod shuffle (3rd generation): Selecting a VoiceOver language for individual songs]]></title>
	<description>Release date: Mon, 16 Mar 2009 23:04:00 GMT</description>
	<link>http://support.apple.com/kb/HT3494</link>
	<content:encoded><![CDATA[VoiceOver allows you to hear the names of songs, artists, and playlists spoken when listening to content on iPod shuffle. To learn how to enable VoiceOver, review support document HT3475. A default language can be selected for VoiceOver in the Summary tab when iPod shuffle (3rd generation) is connected to iTunes, however you can also set a VoiceOver language for individual songs that will be used in place of the default language. To learn how to set a specific VoiceOver language to selected content in your iTunes library, review the steps below.]]></content:encoded>
	<pubDate>Tue, 09 Jun 2009 17:05:38 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3494</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iPhone and iPod touch: Syncing not enabled error message after restoring from a backup]]></title>
	<description>Release date: Fri, 05 Jun 2009 19:00:00 GMT</description>
	<link>http://support.apple.com/kb/TS2800</link>
	<content:encoded><![CDATA[After restoring from a backup, you may see one or more of the following:

    You may see one of these error messages when attempting to sync with your computer via USB:
    
        iTunes could not sync calendars to the iPod because calendars have been disabled on the iPod.
        iTunes could not sync contacts to the iPod because contacts have been disabled on the iPod.
    
    
    You may see that the sync options are not selected in iTunes.
]]></content:encoded>
	<pubDate>Tue, 23 Jun 2009 20:47:37 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2800</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iPhone and iPod touch: Syncing older calendar events]]></title>
	<description>Release date: Mon, 20 Apr 2009 20:52:00 GMT</description>
	<link>http://support.apple.com/kb/HT3544</link>
	<content:encoded><![CDATA[If you use iTunes to sync calendars with your iPhone or iPod touch, iTunes will automatically update your calendars whenever you connect it to the computer. You can reduce the number of calendar events from the computer to the device by enabling the &quot;Do not sync events older than 30 days&quot; option. However, this preference only applies to syncing events from the computer to the device and not the other way around.]]></content:encoded>
	<pubDate>Mon, 11 May 2009 14:53:44 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3544</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iTunes 8.2 restores all Contacts and Calendar data to the device rather than selected groups for Contacts or selected Calendars]]></title>
	<description>Release date: Wed, 03 Jun 2009 05:41:00 GMT</description>
	<link>http://support.apple.com/kb/TS2793</link>
	<content:encoded><![CDATA[When restoring iPhone or iPod touch using iTunes 8.2 from a backup file where selected groups for Contacts and/or selected Calendars were chosen during the backup, iTunes will restore the device by syncing all Contacts and Calendar data to the device.]]></content:encoded>
	<pubDate>Fri, 19 Jun 2009 15:07:44 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2793</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[How to find the security code on a credit card]]></title>
	<description>Release date: Thu, 16 Apr 2009 20:44:00 GMT</description>
	<link>http://support.apple.com/kb/HT3541</link>
	<content:encoded><![CDATA[Find out where to locate the security code on your credit card.]]></content:encoded>
	<pubDate>Mon, 04 May 2009 19:18:19 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3541</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iPhone: What to do if iTunes for Windows is stuck syncing calendars]]></title>
	<description>Release date: Fri, 03 Apr 2009 23:32:00 GMT</description>
	<link>http://support.apple.com/kb/TS2696</link>
	<content:encoded><![CDATA[Customers that use MobileMe to sync calendars with Microsoft Outlook may find that when using iTunes for Windows to sync calendars to an iPhone the sync process may not complete. The &quot;Syncing calendars with &quot;iPhone&quot; progress bar remains in the iTunes window.]]></content:encoded>
	<pubDate>Wed, 15 Apr 2009 14:38:34 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2696</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[How to uninstall VoiceOver Kit for iPod shuffle (3rd generation)]]></title>
	<description>Release date: Tue, 24 Mar 2009 21:18:00 GMT</description>
	<link>http://support.apple.com/kb/HT3507</link>
	<content:encoded><![CDATA[By downloading VoiceOver Kit to your computer, iPod shuffle (3rd generation) will announce the names of your songs, artists, and playlists. If you no longer wish to use the VoiceOver feature on your iPod shuffle (3rd generation) and want to remove the VoiceOver Kit on your computer, follow the steps below.]]></content:encoded>
	<pubDate>Mon, 30 Mar 2009 15:13:59 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3507</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[Mac OS X 10.5, iTunes 8.1: Tab key does not move VoiceOver cursor from Search field to Songs]]></title>
	<description>Release date: Fri, 13 Mar 2009 22:57:00 GMT</description>
	<link>http://support.apple.com/kb/TS2656</link>
	<content:encoded><![CDATA[You may not be able to move the focus of the VoiceOver cursor (a Universal Access feature of Mac OS X) from iTunes 8.1's Search field to Songs with the Tab key.]]></content:encoded>
	<pubDate>Tue, 17 Mar 2009 06:23:49 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2656</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iPhone and iPod touch: How to download iTunes U content]]></title>
	<description>Release date: Thu, 14 May 2009 21:09:00 GMT</description>
	<link>http://support.apple.com/kb/HT3570</link>
	<content:encoded><![CDATA[iTunes U is a part of the iTunes Store that features free lectures, language lessons, audiobooks, and other media that you can download. You can browse courses by What's Hot, Top Ten, Category, or by specific education providers.&nbsp;]]></content:encoded>
	<pubDate>Fri, 26 Jun 2009 17:25:38 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3570</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[Managed Client, Mac OS X 10.5: How to manage iTunes 8.1 Control Features]]></title>
	<description>Release date: Tue, 10 Mar 2009 23:24:00 GMT</description>
	<link>http://support.apple.com/kb/HT3490</link>
	<content:encoded><![CDATA[This document applies to iTunes 8.1 or later and Macintosh computers&nbsp;managed by&nbsp;Mac OS X Server v10.5 via Workgroup Manager only.  Workgroup Manager is an administrative tool included with Mac OS X Server. 

    For information about administrative management of iTunes Control Features in Mac OS Server v10.4 or earlier, see article HT2653. 
    For information about administrative management of iTunes Control Features for Windows, see article&nbsp;HT2102. 
    For information about the use of the iTunes Parental controls via iTunes preferences, see article&nbsp;HT1904.

iTunes offers parental, enterprise, and education controls which give system administrators the ability to set content restrictions. The following information is for customers who want to pre-configure parental and/or other controls in iTunes for Mac OS X.]]></content:encoded>
	<pubDate>Wed, 15 Apr 2009 14:44:18 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3490</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[Protected content not playing in iTunes or QuickTime]]></title>
	<description>Release date: Wed, 13 May 2009 18:30:00 GMT</description>
	<link>http://support.apple.com/kb/TS2749</link>
	<content:encoded><![CDATA[If you are experiencing difficulty viewing digital rights management (DRM)-protected video and/or audio content in QuickTime or iTunes, you may have incompatible versions of iTunes and QuickTime installed. Viewing issues may include:

    iTunes displays a blank screen when attempting to play DRM-protected video (no audio or video).
    A visible playhead showing in QuickTime, but no sound when playing DRM-protected audio.
    The following error message appears when attempting to play DRM-protected video content in QuickTime:
    &quot;The movie could not be opened. 
    Operation could not be completed. (OSStatus error 23132.) 

&nbsp;]]></content:encoded>
	<pubDate>Mon, 01 Jun 2009 20:22:38 GMT</pubDate>
	<guid>http://support.apple.com/kb/TS2749</guid>
	</item>






	
	
	
	
	
	
	
	<item>
	<title><![CDATA[iTunes Store film rental usage rights in Germany]]></title>
	<description>Release date: Wed, 18 Mar 2009 17:57:00 GMT</description>
	<link>http://support.apple.com/kb/HT3497</link>
	<content:encoded><![CDATA[You can rent films from iTunes and watch them with your Mac or Windows computer, iPhone, or a supported video-enabled iPod*, or on your TV using your Apple TV. You can also rent films directly on your Apple TV.&nbsp; A &quot;rental&quot; is a time-limited download of a film.
* Supported video-enabled iPod models are:  iPod touch, iPod nano (3rd and 4th generation), and iPod classic. See this document if you're unsure which iPod model you have.]]></content:encoded>
	<pubDate>Thu, 16 Apr 2009 10:18:50 GMT</pubDate>
	<guid>http://support.apple.com/kb/HT3497</guid>
	</item>









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